Help Center
We offer you best-in-class reliability, on-time delivery and damage-free results for your LTL cross-border freight between the US and Canada.
Follow these three steps to create a hassle-free shipping experience:
1. Ensure you have a customs broker
If you need assistance with setting up a customs broker account, please email us at ltlxpocustomsbrokerage@xpo.com
2. Complete all required shipping documents, including:
- Bill of Lading
- Commercial/Customs Invoice
- USMCA or CUSMA Certificate of Origin
Other forms including a Shippers Export Declaration and Canada eManifest may be required.
3. Schedule a pickup request
- Visit our website or call your local XPO service center.
Download our Shipping to Canada Quick Reference Guide for additional details.
Frequently Asked Questions
Which border crossing points do you service?
XPO services nine border crossing points:
- Blaine, WA to Vancouver, BC
- Sweetgrass, MT to Coutts, AB
- Pembina, ND to Emerson, MB
- Grand Portage, MN to Pigeon River, ON
- Port Huron, MI to Sarnia, ON
- Detroit, MI to Windsor, ON
- Buffalo, NY to Niagara Falls, ON
- Champlain, NY to Lacolle, QC
- Calais, ME to St. Stephen, NB
View the border crossings on a map.
When will my shipments arrive?
Shipments between the US and Canada depart the same day they are picked up. Depending upon the point of origin, transit times to the border will vary. Once cleared by the destination country customs authorities, shipments move directly to their destinations. Transit times will be calculated in your rate quote or you can use our transit time calculator.
How do I get a rate quote for my shipments?
Visit our website to get a rate quote online or contact your local service center.
What is PARS?
PARS stands for "Pre-Arrival Review System." This process allows the documentation to be processed while the shipment is en route to the border.
The PARS number is the common reference number used by the carrier and the broker to identify the shipment to Canada Customs for clearance.
Your XPO PARS number will be the PRO number preceded by our four digit carrier code, 3959, i.e., 3959123456789.
Under ACI, the PARS number is referred to as a Cargo Control Number (CCN).
What is INPARS?
INPARS stands for Inland Pre-Arrival Review System. The shipment can clear customs while en route to the customs warehouse in Canada.
XPO Canada certificates