Help Center

The online bill of lading (BOL) capability is offered to registered users of our customer portal.

An accurate bill of lading is a critical part of ensuring invoice accuracy. View sample BOL

How to Create a New Online Bill of Lading (BOL)

1. Log in to LTL.xpo.com. From the home page, click Create BOL.
2. Choose to create a new BOL from scratch or use a BOL template. 
3. Enter the required information including details for the role, payment terms, pickup and delivery locations, commodity details and additional services needed for the shipment.
4. Finally, select the option for a pickup request and choose how your shipment PRO number will be assigned.
5. Add additional shipment comments.
6. If you’d like to save the entries as a template or have the signature name pre-printed on the BOL, you can make these selections before creating the BOL.

Tips:

1. Be sure to check the “HazMat” box if your shipment qualifies. You must fill out the Emergency Contact Name and Phone information fields.
2. You can add custom reference numbers of your own choosing to the shipment, like PO or Shipper’s Number, and track the shipment using this number.
3. Be sure to enter your customs broker information for Canada and Mexico cross-border shipments.

Frequently Asked Questions

What is a BOL Template?
A BOL template is a fully or partially completed and unsubmitted Bill of Lading that has been saved by a customer. Templates do not have to be complete to be saved; for example, you could build a template that contains all necessary information except the quantity (or the commodity, or the weight, etc.). When you know the missing information, you simply enter it and submit the template as a BOL.

How do I print a BOL?
Navigate to the Bills of Lading tab on the home page. Here you can view and print saved BOLs.

Help — my PDFs aren't printing!
Be sure you have the most current version of the Adobe Acrobat Reader (free, download here).
If you're trying to print and nothing seems to happen, you may have an issue with your pop-up blocker. Many companies and internet browsers (like Internet Explorer, Firefox, and Google Chrome) install software to block pop-up advertisements. Since our forms open in a new window for convenient printing, this software may block the PDF printing window. Contact your IT department; pop-up blockers can easily be adjusted to permit pop-ups from trusted sources like XPO.com.

Can I make changes online to a BOL that has already been submitted?
Yes. Simply navigate to the Bills of Lading tab, select the BOL from the list and click edit at the bottom of the window. If you need to cancel the BOL, click the three dots in the Actions column.